Website Terms and Conditions
Last updated: July 2026
1. About these Terms
These Terms and Conditions govern your access to and use of the websites operated by Davies & Davies Associates Ltd at:
together with any replacement domains, subdomains, microsites or successor websites operated by us from time to time (together, the Sites).
Please read these Terms carefully before using the Sites.
By accessing or using any Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the Sites.
Client portals, training portals and other restricted services may be governed by separate access, subscription, confidentiality or service terms. Where separate terms apply, those terms shall prevail to the extent of any inconsistency.
These Website Terms and Conditions do not, by themselves, constitute an engagement letter, professional appointment, retainer or contract for the provision of legal, surveying, adjudication, arbitration, mediation, expert-witness, expert-determination or other professional services.
2. Information about us
The Sites are owned and operated by Davies & Davies Associates Ltd (we, us or our).
Davies & Davies Associates Ltd is a company registered in England under company number 06468156.
Registered office
Davies & Davies Associates Ltd
31 Pearce Drive
Faringdon
Oxfordshire
SN7 7ND
VAT registration number
865 1730 16
Davies & Davies Associates Ltd is authorised and regulated by the Solicitors Regulation Authority, SRA number 472797.
We are subject to the SRA Standards and Regulations, available through the Solicitors Regulation Authority’s website:
www.sra.org.uk/solicitors/standards-regulations/
Davies & Davies Associates Ltd is also regulated by the Royal Institution of Chartered Surveyors (RICS) for the provision of surveying services.
We are required to comply with the RICS Rules of Conduct and all other applicable mandatory professional requirements.
The firm’s nominated RICS Responsible Principal is Nigel Davies, who may be contacted at our registered office.
Our communications are not financial promotions and are not invitations or inducements to engage in investment activity. We are not authorised under the Financial Services and Markets Act 2000. However, as a firm authorised and regulated by the Solicitors Regulation Authority, we may provide a restricted range of investment-related services where they are incidental to, or form a necessary part of, our regulated legal services.
3. Access to the Sites
We provide access to the Sites free of charge unless expressly stated otherwise.
We do not guarantee that:
- the Sites will always be available;
- access will be uninterrupted;
- the Sites will be secure or free from errors; or
- all content will remain available or unchanged.
We may suspend, withdraw, restrict, discontinue or alter all or any part of the Sites without notice.
We shall not be liable merely because a Site, or any part of it, is unavailable at any time or for any period.
You are responsible for:
- making all arrangements necessary to access the Sites;
- ensuring that your devices, software and internet connection are suitable and secure; and
- ensuring that anyone who accesses the Sites through your internet connection is aware of and complies with these Terms.
4. Accounts, passwords and restricted areas
Where we provide you with a username, password, access code or other security information, you must:
- keep it confidential;
- not disclose it to any third party;
- not permit another person to use your account; and
- notify us promptly if you know or suspect that it has been compromised.
We may disable any account or access credentials where we reasonably believe that:
- these Terms have been breached;
- an account has been compromised;
- continued access may create a security risk; or
- restriction is otherwise reasonably necessary to protect the Sites, our users or our systems.
5. Acceptable use
You must use the Sites only for lawful purposes.
You must not:
- use the Sites in breach of any applicable law or regulation;
- use the Sites fraudulently or for any unlawful purpose;
- knowingly introduce viruses, ransomware, trojans, worms, logic bombs or other malicious or technologically harmful material;
- attempt to gain unauthorised access to a Site, any server on which it is hosted, or any connected server, computer, system or database;
- attack a Site by means of a denial-of-service or distributed denial-of-service attack;
- interfere with the operation, integrity, performance or security of the Sites;
- scrape, harvest, mine, index or systematically collect data or content by automated means without our prior written consent;
- use Site content, whether manually or by automated means, to train, fine-tune, develop or improve any artificial-intelligence, machine-learning or large-language-model system without our prior written consent;
- impersonate another person or misrepresent your identity or authority;
- use the Sites to transmit unlawful, defamatory, threatening, abusive or infringing material; or
- use the Sites in a manner reasonably likely to damage our systems or unlawfully interfere with the rights of others.
Nothing in these Terms prevents any person from making a lawful complaint, giving an honest review, reporting a regulatory concern or making a protected disclosure.
We may report suspected criminal conduct or other unlawful activity to the appropriate authorities and may cooperate with any lawful investigation.
6. Intellectual property rights
We are the owner or licensee of all intellectual property rights in the Sites and in the text, graphics, branding, photographs, recordings, documents and other material published on them.
Those works are protected by copyright, trademark, database-right and other intellectual-property laws. All such rights are reserved.
You may:
- view pages from the Sites;
- print or download reasonable extracts for your personal use;
- use reasonable extracts internally within your organisation for genuine evaluation or reference purposes; and
- share links to publicly available pages.
You must not, without our prior written permission:
- modify downloaded material in a misleading manner;
- remove copyright, authorship or proprietary notices;
- reproduce, republish, distribute, sell, license or commercially exploit Site content;
- use photographs, illustrations, recordings or graphics separately from their accompanying context where doing so would be misleading;
- represent Site content as your own work; or
- reproduce a substantial part of a Site or its content in another publication, database, service or website.
Our status, and that of any identified contributor, as the author of Site content must be acknowledged where required by law.
If you breach this section, your right to use the Sites and their content will cease immediately. At our request, you must return or destroy any unauthorised copies, subject to any legal obligation requiring their retention.
Unless otherwise stated, copyright in the Sites and their content belongs to Davies & Davies Associates Ltd or its licensors.
All rights are reserved.
7. General information only
Material published on the Sites is provided for general information only.
Nothing on the Sites constitutes, or should be treated as:
- legal advice;
- surveying advice;
- adjudication advice;
- arbitration advice;
- mediation advice;
- expert-witness advice;
- expert-determination advice;
- financial or investment advice; or
- any other form of professional advice.
You should obtain advice appropriate to your own circumstances before acting or refraining from acting in reliance on Site content.
Although we take reasonable care when preparing Site content, we do not guarantee that it is complete, accurate, suitable for a particular purpose or up to date.
8. No professional relationship or appointment
Accessing a Site, submitting an enquiry, downloading material or communicating with us through a Site does not by itself create:
- a solicitor-client relationship;
- a surveyor-client relationship;
- a fiduciary relationship;
- a retainer;
- a duty to act;
- an appointment as adjudicator, arbitrator, mediator, expert determiner or expert witness; or
- any other professional appointment or contractual relationship.
No professional engagement arises unless and until it has been expressly accepted and confirmed by us in writing.
Submitting information to us does not require us to accept instructions and should not be treated as confirmation that no conflict of interest exists.
You should not send confidential or time-critical information through a general website enquiry form unless we have expressly agreed to receive it in that way.
9. Reliance on Site content
Any reliance placed on Site content is entirely at the user’s own risk.
We shall not be responsible for any action taken, or not taken, solely because of information published on a Site.
This section does not exclude any duty or liability arising under a professional engagement that we have separately accepted in writing.
10. Changes to content
We may add to, alter, update, suspend or remove Site content at any time and without notice.
Content may become out of date. Unless required by law or by an existing professional obligation, we are under no general duty to update material previously published.
11. Privacy and cookies
We process personal data in accordance with our separate Privacy Notice.
Our use of cookies, analytics technologies and similar tools is explained in our Cookie Policy and Privacy Notice.
Where consent is legally required for a particular cookie or technology, we will obtain that consent through the appropriate mechanism.
Merely browsing the Sites does not constitute consent where the law requires a separate affirmative choice.
12. Security, viruses and electronic communications
We take reasonable measures to protect the Sites, but we do not guarantee that they will be secure or free from bugs, vulnerabilities, viruses or other harmful material.
You are responsible for protecting your own devices, systems, software and data.
Email, website forms and internet communications are not always secure, confidential, error-free or immediately received.
You should not rely on a general website submission for urgent instructions, procedural deadlines or limitation dates.
You are responsible for taking reasonable steps to verify that any urgent or time-critical communication has been received by us.
13. Links to the Sites
You may link to publicly accessible pages of the Sites provided that the link:
- is fair and lawful;
- does not damage or take unfair advantage of our reputation;
- does not falsely suggest any association, approval or endorsement;
- does not misrepresent the linked content; and
- does not infringe any person’s rights.
You must not:
- frame a Site within another website;
- link directly to a restricted area;
- use our logo or branding without permission; or
- create a link in a context that is unlawful or materially misleading.
We may withdraw linking permission where reasonably necessary.
14. Third-party websites
The Sites may contain links to third-party websites, services and resources.
Those links are provided for information and convenience only and do not amount to approval or endorsement of the linked organisation, service or content.
We do not control third-party websites and are not responsible for their:
- availability;
- content;
- security;
- privacy practices; or
- any loss or damage arising from their use.
You should review the terms and privacy information applicable to any third-party website that you visit.
15. Our responsibility for loss
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any liability that cannot lawfully be excluded or limited.
Subject to those exceptions, we are not responsible for loss arising solely from:
- reliance on Site content;
- inability to access or use the Sites;
- interruption or withdrawal of the Sites;
- use of third-party websites;
- malicious software introduced by third parties; or
- unauthorised access outside our reasonable control.
Where you use the Sites for business purposes, we shall not be liable, to the extent permitted by law, for:
- loss of profit;
- loss of revenue;
- loss of business or business opportunity;
- loss of anticipated savings;
- loss of goodwill;
- loss or corruption of data; or
- indirect or consequential loss.
Nothing in these Terms affects any consumer rights that cannot lawfully be excluded.
Loss or damage is foreseeable where it is obvious that it will happen or where, at the time these Terms were accepted, both you and we knew that it might happen.
These provisions do not apply to professional services supplied under a separate engagement. Liability for those services will be governed by the relevant engagement letter, appointment, retainer, agreement or applicable terms of business.
16. Suspension and termination
We may suspend or terminate your right to use a Site where:
- you materially breach these Terms;
- your use creates a security or legal risk;
- suspension is required by law or by a competent authority; or
- the Site or service is discontinued.
Termination does not affect any right or liability that arose before termination.
Provisions concerning intellectual property, liability, governing law and jurisdiction shall continue to apply where appropriate after termination.
17. Reservation of Rights
Except as expressly stated in these Terms, no licence, right or interest is granted to any person in relation to the Sites or their content.
All rights not expressly granted are reserved.
18. Entire Agreement
These Website Terms and Conditions set out the terms governing access to and use of the Sites.
They do not alter, replace or supersede the terms of any separate engagement letter, appointment, retainer, contract, arbitration agreement, adjudication agreement, mediation agreement, expert appointment or terms of business governing professional services.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation or affects any right or remedy that cannot lawfully be excluded or limited.
19. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, are governed by the law of England.
Subject to any mandatory consumer rights that cannot lawfully be excluded, the courts of England shall have exclusive jurisdiction.
20. Changes to these Terms
We may revise these Terms by updating this page.
Changes take effect when published unless a later effective date is stated.
You should review this page periodically to check for amendments.
Changes to these Website Terms and Conditions will not retrospectively alter the terms of a professional engagement already accepted by us unless agreed or permitted under the applicable engagement terms.
21. Contacting us
Questions regarding these Terms or the Sites may be sent to:
Davies & Davies Associates Ltd
31 Pearce Drive
Faringdon
Oxfordshire
SN7 7ND
Email: nigel@dda.law
Complaints Procedure
22. Our commitment
We are committed to providing a high standard of professional service and client care.
If you are dissatisfied with any aspect of a service we have provided, we encourage you to raise the matter promptly so that we have an opportunity to investigate and respond.
You will not be charged for our handling of a complaint.
23. Complaints contact
Complaints should ordinarily be addressed to:
Nigel Davies
Davies & Davies Associates Ltd
31 Pearce Drive
Faringdon
Oxfordshire
SN7 7ND
Telephone: 0800 840 4025
Email: nigel@dda.law
Where a complaint concerns Nigel Davies personally, or where it would otherwise be inappropriate for him to investigate it, the complaint will be referred to another suitably senior and, where reasonably practicable, independent person.
24. How to make a complaint
A complaint may initially be made orally or in writing.
Where a complaint is made orally, we may ask you to provide a written summary so that:
- the matters complained of are clearly identified;
- the complaint can be properly investigated; and
- there is an agreed written record of the complaint.
We will provide reasonable assistance where a person has difficulty submitting a written complaint because of a disability, language requirement or other accessibility need.
It is helpful, but not essential, to provide:
- your name and contact details;
- the relevant matter or reference number;
- a description of what happened;
- the outcome you seek; and
- copies of any documents you consider relevant.
25. Acknowledgement and initial response
Once we have received your written complaint or written summary, we will normally contact you in writing within 14 working days.
We will:
- acknowledge the complaint;
- explain our understanding of the issues raised;
- identify the person responsible for investigating it;
- invite you to correct our understanding or provide further comments; and
- explain the next stage of the process.
Where the complaint is straightforward, we may provide a substantive response sooner.
26. Investigation
The person dealing with the complaint will review the relevant information, including the relevant file, correspondence, engagement documents and applicable professional obligations.
They may:
- request further information from you;
- speak to relevant members of staff;
- review the work undertaken and communications sent;
- consider whether remedial action is appropriate; and
- obtain an internal or external professional view where reasonably necessary.
The investigation will be carried out fairly and with an open mind.
Where appropriate, we may offer a meeting or telephone discussion to clarify the issues or explore an agreed resolution.
27. Outcome
Within 28 days of receiving your written complaint or written summary, we will normally write to you with:
- the outcome of our investigation;
- our conclusions on the matters raised;
- any action taken or proposed;
- any remedy or resolution offered; and
- details of any further complaint or redress route available.
Our response will make clear whether it is our final response.
If additional time is required, we will explain:
- why additional time is needed;
- what remains to be done; and
- when we expect to provide our final response.
28. Possible outcomes
Depending on the circumstances, the outcome may include:
- an explanation;
- an apology;
- correction of an error;
- completion or repetition of work;
- a review of fees;
- reimbursement or compensation where appropriate;
- changes to our procedures; or
- no further action where the complaint is not upheld.
Nothing in this procedure requires us to offer a particular remedy where it would be inappropriate, unlawful, disproportionate or inconsistent with our professional obligations.
29. Complaints concerning solicitors’ services
Where a complaint concerns regulated legal services, different external bodies deal with complaints about service and concerns about professional conduct.
29.1 Complaints about service
If we have not resolved your complaint to your satisfaction, you may be entitled to refer it to the Legal Ombudsman.
The Legal Ombudsman ordinarily expects a complaint to be made:
- within one year of the act or omission complained of; or
- within one year of the date on which you should reasonably have known that there was cause for complaint.
You must also ordinarily refer the complaint to the Legal Ombudsman within six months of receiving our final written response, provided that our final response:
- clearly states that it is our final response;
- explains that you may refer the complaint to the Legal Ombudsman;
- provides the Legal Ombudsman’s full contact details; and
- warns that the complaint must ordinarily be referred within six months.
You should normally allow us up to eight weeks to investigate and respond to your complaint.
If we have not provided a final response within eight weeks, you may be entitled to approach the Legal Ombudsman without waiting any longer.
The Legal Ombudsman may extend a time limit where it considers it fair and reasonable to do so.
The Legal Ombudsman determines its own jurisdiction, eligibility requirements and the application of its time limits.
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
We will include details of any applicable right to complain to the Legal Ombudsman in our final written response.
29.2 Concerns about professional conduct
The Solicitors Regulation Authority deals with concerns about solicitors’ professional conduct and compliance with regulatory obligations.
These may include allegations involving:
- dishonesty or fraud;
- misuse or loss of client money;
- serious breaches of professional obligations;
- misleading the court or others;
- acting without proper authority;
- unlawful discrimination; or
- other serious regulatory misconduct.
The SRA does not ordinarily determine complaints solely about poor service and does not provide the same form of redress as the Legal Ombudsman.
Further information about reporting a concern is available at:
www.sra.org.uk/consumers/problems/report-solicitor/
30. Complaints concerning surveying services
We are regulated by RICS for the provision of surveying services and are required to maintain a complaints-handling procedure that includes access, where applicable, to an approved alternative dispute-resolution mechanism.
Where a complaint concerns surveying services and remains unresolved after completion of our internal complaints procedure, we will consider whether it is eligible and suitable for referral to an external dispute-resolution provider.
30.1 Consumer clients
For eligible consumer complaints, the firm’s approved alternative dispute-resolution provider is:
Centre for Effective Dispute Resolution (CEDR)
100 St Paul’s Churchyard
London
EC4M 8BU
Website: www.cedr.com
Any referral will be governed by CEDR’s applicable rules, eligibility requirements and procedures in force at the date of referral.
Our final response will explain:
- whether the complaint appears eligible for referral;
- whether we are required or willing to participate;
- the applicable procedure;
- how to contact CEDR; and
- any applicable time limit.
30.2 Business clients
Where a complainant is acting in the course of business, an unresolved surveying complaint or dispute may, where appropriate and agreed by the parties, be referred to:
- mediation administered by CEDR;
- the RICS Dispute Resolution Service;
- arbitration;
- neutral evaluation;
- expert determination; or
- another dispute-resolution procedure identified in the relevant engagement terms.
No party is required to mediate, arbitrate or use another consensual dispute-resolution procedure unless that requirement arises under an applicable contract, professional obligation or statutory scheme.
The relevant procedure will be governed by the applicable agreement and the rules of the chosen provider.
30.3 RICS regulatory concerns
The Royal Institution of Chartered Surveyors may consider information concerning a regulated firm’s compliance with the RICS Rules of Conduct and other mandatory professional requirements.
RICS does not ordinarily act as a substitute for the firm’s internal complaints process or determine every private claim for compensation.
Further information is available at:
www.rics.org
31. Confidentiality and records
We will handle complaints sensitively and will disclose information only where reasonably necessary to:
- investigate and respond to the complaint;
- obtain professional advice;
- comply with legal, regulatory or insurance obligations; or
- participate in an external complaints or redress process.
We will keep appropriate records of complaints, investigations, outcomes and any corrective action.
32. No disadvantage for complaining
A person will not be treated unfairly or disadvantaged merely because they have made a complaint in good faith.
Making a complaint does not prevent a person from:
- obtaining independent advice;
- notifying an insurer;
- reporting a regulatory concern;
- protecting a limitation or procedural deadline; or
- exercising any other legal right.
33. Changes to complaints timescales
If it becomes necessary to change any of the timescales stated in this procedure, we will notify you promptly and explain why.
Professional Engagement Terms
Separate engagement letters, retainers, appointments, arbitration agreements, adjudicator’s terms, mediation agreements, expert appointments, consultancy agreements, quotations, proposals, terms of business or other contractual documents may apply to professional services provided by Davies & Davies Associates Ltd or its consultants.
Where applicable, those documents govern the provision of the relevant professional services and prevail over these Website Terms and Conditions to the extent of any inconsistency.
No person acquires any right to professional services, representation, appointment, advice or reliance merely by accessing or using the Sites.